Orders are shipped within 1–2 business days. Total delivery time is usually 4–6 business days, depending on your address.
Once your order is dispatched, you’ll receive an email with a tracking link.
Aether Angels • Help Center
Frequently Asked Questions
Clear answers about orders, shipping, returns, and how our mini cameras work. If you still need help, our UK team is one message away.
Orders, Shipping & Service
📦 Free UK shipping • 30-day returns • 2-year warranty⏱ What are the delivery times?
đźšš Is shipping really free?
Absolutely. Shipping is 100% free, with no minimum spend. A simple, transparent experience—no surprises at checkout.
🧾 Do you provide invoices?
Yes—your invoice is automatically emailed once your order is confirmed.
🧠Can I modify or cancel my order?
You can modify or cancel within 24 hours of purchase. After that, your order is already in processing and can’t be changed. You can still return the item once delivered.
🔄 Do you accept returns?
Yes—returns are accepted within 30 days of delivery, even for non-defective items.
A prepaid return label is included in your parcel, so returns are free.
đź’¸ How do refunds work?
Once we receive and inspect your return, your refund is issued to the original payment method. Allow up to 10 business days for funds to appear.
📬 What if I haven’t received my order?
If tracking shows “delivered” but you haven’t received anything:
- Check with neighbours or building staff
- Contact the carrier with your tracking number
- Still need help? Reach out via our Contact page.
📦 How are your products packaged?
Every item is packed in minimal, recyclable packaging, without unnecessary plastic—safe for the product and kinder to the planet.
đź“Ť Do you ship outside of the UK?
Currently, we ship within the United Kingdom only. More countries coming soon—stay tuned via our newsletter.
Need a hand?
Our UK support team typically replies within a few hours.
Our UK support team typically replies within a few hours.
Product & App
🔒 No subscription required • iOS & Android🧩 Do I need a subscription?
No. Use the camera with the free app and an optional SD card. Cloud storage is available but not required.
📱 Does it work on iPhone & Android?
Yes—it works seamlessly with both iOS and Android via the free app.
⚡ How long does setup take?
Less than 2 minutes: plug in, connect to Wi-Fi, and you’re ready.
🌙 Does it work at night?
Yes—HD night vision lets you monitor clearly even in total darkness.
🔌 How is it powered?
Use it plugged in for continuous power or wirelessly with the built-in rechargeable battery.
🏠Can I use it outdoors?
Yes—use in covered outdoor areas. For best performance, keep it protected from heavy rain.
đź«Ą Can it be placed upside down or hidden?
Yes—its compact, discreet design supports flexible mounting, including upside down.
🎙️ Does it record audio too?
Yes—the camera records video with sound to capture the full picture.
🧩 How many cameras can I connect to the app?
You can connect multiple cameras to the same app and monitor them all from one account.
✅ What if I’m not satisfied?
We offer a 30-day money-back guarantee. If you’re not happy, return it for a full refund—free UK return label included.
Still have questions?
Browse our quick start guides or talk to a specialist.
Browse our quick start guides or talk to a specialist.