Privacy Policy

Privacy Policy

Our policy for protecting your personal data establishes a relationship of trust between you and our services, aiming to provide a positive experience in full transparency.

Through this policy, we aim to meet your expectations and comply with your data protection rights.

At Aether Angels, we prioritize the respect of your personal data and your privacy. This commitment extends across all our platforms to ensure a secure, confidential, and respectful user experience.

To maintain full transparency and guarantee safe use of our website aetherangels.com in all its versions and applications (hereinafter referred to as “Aether Angels Site”), we explain how your data is processed. This allows our services to remain aligned with your rights, ensuring security, confidentiality, and integrity of your personal information.

We guarantee that all necessary precautions are taken to protect your data from disclosure, loss, or alteration. All information about our data processing practices is made available so that you can understand how we collect, store, and use your data. Your personal data will only be kept for the time strictly necessary. You may access and edit your data anytime from your Aether Angels account.

We take all necessary steps to comply with applicable data protection laws.

Aether Angels, located at Balcony Shop 8 Guild Hall, Market Hall, Derby DE1 2DB, hereby commits to complying with the principles of the EU General Data Protection Regulation (GDPR) and French data protection law.

1. WHO ARE YOU? This policy applies to you if you are a customer of Aether Angels, have created a customer account, or have visited our site without creating an account.

2. WHO ARE WE? Aether Angels, headquartered at Balcony Shop 8 Guild Hall, Market Hall, Derby DE1 2DB, operates the website and acts as the data controller.

3. WHY DO WE PROCESS YOUR DATA?

3.1. When is your data collected? We collect your data when you:

  • Visit our site using cookies

  • Create a customer account

  • Place an order

  • Subscribe to our newsletters (SMS or email)

This data helps improve your experience, process orders, enable payment in installments, prevent fraud, manage returns, and collect reviews.

3.2. Website navigation Your consent is the legal basis for data processed via cookies.

3.3. Order processing We use your data to manage your orders, customer service, after-sales service, shipping, and commercial operations.

Legal bases include:

  • Contract performance

  • Legal obligations (e.g., product recalls)

  • Consent (e.g., for newsletters)

  • Legitimate interests (e.g., customer service)

3.4. Installment payments If available, your data enables us to offer payment in installments. Your consent is required to process payment data.

3.5. Customer reviews Your reviews may be collected and displayed with your consent or based on our legitimate interest.

3.6. Payment collection & fraud prevention We process your data to secure transactions and prevent fraud, based on contract performance and legitimate interests.

3.7. Advertising operations Your data may be used for advertising management, email/SMS marketing, and campaigns. Legal basis: consent or legitimate interest.

4. WHO HAS ACCESS TO YOUR DATA? Internally: Aether Angels teams Externally: only trusted third-party service providers (payment, delivery, IT, customer support, review management).

5. DATA RETENTION

  • Prospects: 3 years from last contact

  • Orders/customers: 5 years (standard) + 5 years (archived)

  • Payment data: stored for card validity duration + 1 day

  • Cookies: see section 7

6. YOUR RIGHTS

6.1. Access, modification, and correction 6.2. Restriction of processing 6.3. Deletion of your data 6.4. Objection to marketing uses 6.5. Post-mortem data directives 6.6. Data portability 6.7. Withdrawal of consent (without affecting past processing) 6.8. Lodge a complaint with CNIL (www.cnil.fr)

To exercise your rights, contact us at: contact@aetherangels.com with your full name, email, postal address, and ID copy.

7. COOKIES

7.1. What is a cookie? A cookie is a small text file placed on your device when visiting our site. It enables recognition on subsequent visits.

7.2. What cookies do we use?

7.2.1. Internal Cookies:

  • Essential cookies: Needed to browse and order on our site

  • Analytics & personalization cookies: Help us tailor your experience

  • Advertising cookies: Deliver relevant offers based on your interests

7.2.2. Third-party Cookies: May be placed by partners. These are subject to their own privacy policies.

7.2.3. Embedded applications: Social sharing features (Facebook, Instagram, etc.) may track your usage even without interaction if you're logged into those networks.

Social platforms' privacy policies:

7.3. Browser options: Each browser lets you manage cookie settings:

8. INTERNATIONAL TRANSFERS Your data is usually stored in the EU. If transferred to third countries (e.g., for service providers), we use standard contractual clauses to protect your data.

9. SECURITY MEASURES We apply technical and organizational measures aligned with PCI DSS standards to secure your data against unauthorized access, modification, or loss.

10. AUTOMATED PROCESSING Some services involve automated processing (e.g., fraud scoring for installment payments). You may request a human review of any automated decision.

11. POLICY UPDATES This privacy policy is reviewed and updated regularly, at least every three (3) years or as required by law.

Business Address: 13 Rue de Sault, 38000 Grenoble, France
Email: contact@aetherangels.com